Terms of Service

By creating an account, accessing, or using eSignova ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, you may not use the Service.

These Terms constitute a binding legal agreement between you and eSignova. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

eSignova provides an electronic signature platform that enables you to:

• Upload documents for signature
• Configure recipient lists and signing workflows
• Place signature fields, date fields, text fields, and other form elements
• Send signature requests to designated recipients
• Verify signer access using magic links and email verification codes
• Collect electronic signatures with PKI digital sealing
• Generate tamper-evident audit trails and completion certificates
• Store completed envelopes in immutable vault archives
• Create and use reusable templates (on qualifying plans)
• Manage team collaboration and sender seats (on qualifying plans)

Features and limits vary by subscription plan. See our Pricing Page for details.

Account Creation: You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibility: You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

Eligibility: You must be at least 18 years old and capable of entering into legally binding contracts to use eSignova.

Subscription Plans: eSignova offers subscription plans with varying features and limits:

• Essentials: Up to 5 envelopes/month, 10 signers per envelope, 1 sender seat
• Pro: 25 envelopes/month, 10 signers per envelope, 2 sender seats, reusable templates
• Pro Unlimited: Unlimited envelopes, up to 20 signers per envelope, 2 sender seats, pre-made templates, branded emails, audit reports

Billing: Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees incurred.

Renewals: Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time through your account settings.

Refunds: Subscription fees are non-refundable except as required by law or at our sole discretion.

Envelope Limits: Monthly envelope limits reset on your billing cycle date. Unused envelopes do not roll over.

Plan Changes: You may upgrade or downgrade your plan at any time. Changes take effect immediately, and billing will be prorated.

You agree not to use eSignova to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit fraudulent, misleading, or deceptive content
• Upload malware, viruses, or harmful code
• Harass, abuse, or harm other users or recipients
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service
• Send unsolicited commercial communications (spam)
• Use the Service for illegal purposes or to facilitate illegal activity
• Scrape, crawl, or extract data using automated means

Violation of this Acceptable Use Policy may result in account suspension or termination without refund.

Your Content: You retain all rights to documents and content you upload to eSignova ("Your Content"). You grant us a limited license to process, store, and transmit Your Content solely to provide the Service.

eSignova IP: eSignova and its features, logos, trademarks, and technology are owned by eSignova and protected by intellectual property laws. These Terms do not grant you any ownership rights to eSignova's intellectual property.

Content Responsibility: You are solely responsible for Your Content and represent that you have all necessary rights to upload and share it through the Service. We are not responsible for the accuracy, legality, or appropriateness of Your Content.

Verification Methods: eSignova offers email verification codes and magic links to verify signer access. You are responsible for selecting appropriate verification methods for your use case.

Legal Effect: Electronic signatures executed through eSignova are intended to have the same legal effect as handwritten signatures under applicable e-signature laws (such as the U.S. ESIGN Act, UETA, and eIDAS).

Suitability: You are responsible for determining whether electronic signatures through eSignova are appropriate for your specific documents and jurisdictions. eSignova does not provide legal advice.

PKI Digital Sealing: All signatures are sealed using PKI digital signatures to provide tamper-evident proof of document integrity.

Audit Trails: eSignova generates hash-chained audit logs that record all signing workflow events, including document access, verification completion, signature placement, and timestamps.

Completion Certificates: Upon envelope completion, eSignova generates a completion certificate that includes the signed document, audit trail, verification records, and cryptographic seals.

Immutable Archiving: Completed envelopes are stored in immutable S3 'Lock' buckets to prevent tampering or deletion, ensuring long-term integrity and availability.

Evidence Package Access: You may download evidence packages at any time through your account. Audit-ready one-click reports are available on qualifying plans.

AS-IS BASIS: eSignova is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

NO GUARANTEE: We do not guarantee that the Service will be uninterrupted, error-free, secure, or that defects will be corrected. We do not guarantee specific legal outcomes or enforceability of signatures in all jurisdictions.

LIMITATION OF LIABILITY: To the maximum extent permitted by law, eSignova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to the Service, even if advised of the possibility of such damages.

CAP ON LIABILITY: Our total liability to you for all claims arising out of or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless eSignova, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

Termination by You: You may cancel your subscription and terminate your account at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

Termination by Us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for other legitimate business or legal reasons.

Effect of Termination: Upon termination, your access to the Service will cease. Completed envelopes and audit trails will remain available for download for 30 days after termination, after which they may be deleted. We reserve the right to retain archived data as required by law.

Entire Agreement: These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and eSignova.

Modifications: We may modify these Terms at any time. Material changes will be communicated via email or in-app notice. Your continued use of the Service after changes take effect constitutes acceptance.

Governing Law: These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Dispute Resolution: Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Contact: For questions about these Terms, contact us at legal@esignova.com.